Return Policy

1. Return Policy
If for any reason you are not completely happy with your order, you may return items within 14 days of the delivery date, provided they are in unused, undamaged, and unopened condition. The original packaging must be intact and the product must not show signs of wear or use.
To initiate a return, please contact our customer service team with your order details. Upon approval, you will receive instructions on how to return the product. Once we have received the returned item, we will process your refund to the original payment method within 14 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees.

 

2. Cancelled Pre-Orders
If you wish to cancel a pre-order, you may do so at any time before the item has been shipped. Pre-orders that are canceled will be refunded. Please note that a 10% cancellation fee will be applied to cover administrative costs.
Refunds will be issued to the original payment method used at checkout. The cancellation fee will be deducted from the total amount paid for the pre-order, and the remaining balance will be refunded within 14 business days after the cancellation is processed.
Please be aware that once a pre-order item has been shipped, cancellations are no longer possible, and the standard return policy will apply.