Frequently Asked Questions (FAQ)
Welcome to your YourAnimeCorner.com!
Here, you'll find answers to common questions about our products, orders, shipping, and policies. If you have further inquiries, feel free to contact us directly!
1. What types of products do you sell?
We specialize in anime merchandise and Pokémon collectibles, including but not limited to:
- Action figures
- Statues
- Plush toys
- Accessories
- Posters
- Trading cards
- Limited edition items
New products are added regularly, so be sure to check back for the latest in anime and Pokémon collectibles!
2. Do you offer pre-order items?
Yes, we do! Many of our high-demand products are available for pre-order before their official release. Pre-order items are marked clearly on their product pages, along with the expected release date.
3. What is the process for pre-ordering?
- Simply add the pre-order item to your cart and proceed to checkout as usual.
- Pre-orders require full payment at the time of purchase, unless otherwise specified.
- We'll ship your pre-order as soon as it arrives at our warehouse.
- If you have multiple pre-order items with different release dates, we may ship them separately (shipping fees may apply).
4. How long will it take to receive my pre-order?
The estimated shipping date for pre-order items is listed on the product page. Delays may occur due to manufacturing or shipping issues, but we will notify you if there are any significant changes to the expected release date.
5. Can I cancel or modify my pre-order?
Yes, you can cancel or modify your pre-order, but please note the following:
- Cancellation Fee: We charge a 10% cancellation fee on pre-order items.
- To cancel, simply reach out to us before the item is shipped.
- Once a pre-order item has been shipped, our Return Policy apply which you can find in our Terms & Conditions.
6. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier's website.
7. Do you offer international shipping?
We ship only within Europe at the moment. Do you live outside Europe and would like to request an inquiry? We would love to help you, send us an email at info@youranimecorner.com. Shipping fees and delivery times will vary depending on your location. You can view estimated shipping costs during checkout before finalizing your order.
8. How do I know if a product is in stock?
If an item is available for purchase, it means it's in stock. Pre-order items will have a note indicating their expected release date. If an item is out of stock, you can opt to be notified when it's back in stock by signing up for the email notification on the product page.
9. Can I return or exchange an item?
We accept returns or exchanges for non-pre-order items within 14 days of receipt, as long as the item is unused, in its original packaging, and in resellable condition. Please refer to our Return Policy for detailed instructions.
10. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
All payments are processed securely through our payment gateway.
11. Are there any discounts available?
We occasionally offer special discounts and promotions, including seasonal sales and limited-time offers. Sign up for our newsletter to stay updated on the latest deals and promotions!
12. I received a damaged or incorrect item, what should I do?
We apologize for any issues with your order. Please contact our customer support team within 7 days of receiving your item. Include your order number, photos of the damaged or incorrect item, and we will assist you with a replacement or refund.
13. How can I contact customer support?
You can reach our customer support team via:
- Email: info@youranimecorner.com
- Contact Form: Available on our website under the "Contact Us" section.
We strive to respond to all inquiries within 1–2 business days.